Please contact Primula through our contact us page. or call Terri in customer service at 561-353-3900 ext. 3901 to receive a Return Authorization number.
If you kept the packing slip with your order, please use the return label that is on that packing slip and clearly indicate the Return Authorization number in the provided field so we can easily process your return. (We recommend keeping this number on file as well in case you need to call us to ask questions). Return the item to Primula with a traceable carrier and retain the tracking number for your records as Primula can not be held responsible for lost or damaged items in transit.
Please note: Primula does not accept returns on items without a return authorization number, on used or damaged items, on products with missing pieces or those not in their original packaging, and any items over 30 days of the shipment receipt date.
Primula wants to keep all its customers happy and we want you thrilled with your purchase and the entire transaction. If for some reason, you’re not, please contact us at 561-353-3900 ext. 3901 and ask to speak with Terri. She loves to make people happy and to solve problems.